Payment issues and recommendations

Here listed are the main recommendations if you are experiencing problems while trying to pay for TrackDuck subscription. Please, read the following cases and take the necessary steps. Also please get in touch with us if you still have any problems at [email protected] Error while processing the payment American Express Can’t pay with Credit Card Can’t […]

Read More

How to manage Organizations and Teams

Organization accounts 1. Creating a new Organization Open TrackDuck application, In top left menu Select ‘Create new organization’ in the drop down menu, Enter Organization name and submit new organization.   2. Switching between Organizations Open TrackDuck application, In top left menu select organization you want to work with. 3. Changing organization settings   Open TrackDuck application, […]

Read More

How to make a payment with American Express?

Currently we support direct payments only from Visa, MasterCard and Maestro credit cards. In case you would like to make a payment with an American Express credit card, we suggest you to do so through Paypal. To make a payment through Paypal, go to the billing page, select a TrackDuck plan and choose Paypal as your payment […]

Read More

Referral Program

Get PREMIUM TrackDuck $19.00 monthly plan for FREE – 1 month for every registered friend! We have started a program for you and your friends to get more from TrackDuck than ever before. Now you can benefit from introducing TrackDuck to your friends. With the friend referral program you will get 1 month of the […]

Read More

What are technical reports?

Technical report presents technical information of a screenshot taken automatically with TrackDuck , e.g.: version of a browser extension OS screen resolution     Do you still have some questions? Drop us a line [email protected] and we’ll answer them all.

Read More

What are comments?

With TrackDuck you can leave comments: on images of any format anywhere on websites in your projects if you have enabled anonymous feedback button, any visitor of your website can leave comments anywhere on the website that only you will see Just hit or select a target area and you will be presented with a […]

Read More

What are integrations?

TrackDuck works as a complementary tool to various project management tools, collaboration platforms and content management systems. The list of integrations that TrackDuck supports is being currently updated. You can find it here.   Do you still have some questions? Drop us a line [email protected] and we’ll answer them all.    

Read More

What are tasks?

Tasks indicate that either you or any other user has marked an issue and left a comment anywhere on an image or on a website of a project. You can hit a task and work further on it commenting and attaching files. Tasks can be assigned to team members. TrackDuck tasks list in the dashboard: TrackDuck task […]

Read More

What are projects?

Projects are where your all information is stored: tasks, comments, screenshots, etc. TrackDuck project list Do you still have some questions? Drop us a line [email protected] and we’ll answer them all.

Read More

Our support

Do not hesitate to contact us! Any questions or bug reports are more than welcome, we take all support requests very seriously. Our support covers all TrackDuck users no matter what plans they use. Please contact us via messenger in the TrackDuck application dashboard. Just hit a question mark in a yellow circle on the right corner and type […]

Read More