TrackDuck payment options

These are the payment options that you can use for your TrackDuck subscription: VISA Credit Cards Mastercard Credit Cards American Express If you have any issues with payments make sure to check this helpdesk article or contact support at [email protected]

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How to cancel TrackDuck subscription?

First of all we are really sorry to see you go. Do let us know if there’s something that we could do to improve your experience. Here’s how you cancel your TrackDuck subscription: You need to be an Oranization Administrator to do that. If don’t have this access, please ask your organization administrator to cancel […]

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Payment issues and recommendations

Here listed are the main recommendations if you are experiencing problems while trying to pay for TrackDuck subscription. Please, read the following cases and take the necessary steps. Also please get in touch with us if you still have any problems at [email protected] Error while processing the payment Can’t pay with Credit Card Error while processing […]

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Referral Program

Get PREMIUM TrackDuck $19.00 monthly plan for FREE – 1 month for every registered friend! We have started a program for you and your friends to get more from TrackDuck than ever before. Now you can benefit from introducing TrackDuck to your friends. With the friend referral program you will get 1 month of the […]

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What are technical reports?

Technical report presents technical information of a screenshot taken automatically with TrackDuck , e.g.: version of a browser extension OS screen resolution Do you still have some questions? Drop us a line at [email protected] and we’ll answer them all.

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What are comments?

With TrackDuck you can leave comments: on images of any format anywhere on websites in your projects if you have enabled anonymous feedback button, any visitor of your website can leave comments anywhere on the website that only you will see Just hit or select a target area and you will be presented with a […]

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What are integrations?

TrackDuck works as a complementary tool to various project management tools, collaboration platforms and content management systems. The list of integrations that TrackDuck supports is being currently updated. You can find it here.   Do you still have some questions? Drop us a line at [email protected] and we’ll answer them all.    

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What are tasks?

Tasks indicate that either you or any other user has marked an issue and left a comment anywhere on an image or on a website of a project. You can hit a task and work further on it commenting and attaching files. Tasks can be assigned to team members. TrackDuck tasks list in the dashboard: TrackDuck task […]

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What are projects?

Projects are where your all information is stored: tasks, comments, screenshots, etc. Projects can be connected to any number URLs or images. However all tasks created on those images will be sent to that single project. TrackDuck project list Do you still have some questions? Drop us a line at [email protected] and we’ll answer them all.

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Our support

Do not hesitate to contact us! Any questions or bug reports are more than welcome, we take all support requests very seriously. Our support covers all TrackDuck users no matter what plans they use. Please contact us via messenger in the TrackDuck application dashboard. Just hit a question mark in a yellow circle on the right corner and type […]

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