TrackDuck toolbar browser support matrix

You can find the latest version that we have tested with in the table below. If TrackDuck worked with previous version it will work with new versions as well. Edge IE Firefox Chrome Safari Opera iOS safari Opera mini Android Chrome for android 45 4.1   8 40 46         4.3 48 […]

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Exception list of firewall IPs

There is a list of IP addresses for firewall white-list. If you see a constant loader in TrackDuck and use firewalls, add the following IP’s to your firewall exception list. 34.206.193.130 52.4.48.60 52.4.48.60 This is necessary in case your company is only providing you an access to particular websites and you need to have an access […]

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Custom branding

Custom branding (also called white-labeling) refers to a process when a product produced by one company is re-branded in order to make it appear as a product of another company. You can do custom branding on all TrackDuck services with the 15 or 50 project plans. If you enable custom branding feature and upload a logo of […]

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Making screenshots in TrackDuck

Screenshots are images captured with TrackDuck, namely images representing parts of mockups or websites of your projects. In TrackDuck screenshots are taken automatically pointing to or selecting an area. Once the target area is selected, a user is presented with a field to leave a comment which can be complemented with other screenshots of the same image or website […]

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Using TrackDuck extension vs. embedding JavaScript code in to your website

There are two ways of how you can work with TrackDuck: Installing TrackDuck browser extension Installing TrackDuck browser extension is an easy way so start working with TrackDuck. TrackDuck has extensions for Google Chrome and Safari. Having any of the extension installed increases quality of screenshots taken of images and websites of your projects in TrackDuck. The instruction […]

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Installing TrackDuck code into your website

If your want to install TrackDuck code into your website, please, follow these steps: 1. Go to your TrackDuck Project Settings>Installation and copy the script code from the field Insert this code into a website.   2. Insert this code into each page of your website before or at the end of the </body> tag. Just like you […]

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Adding a new website to your project

If you want to add a new (one more) website to your project, please, follow these steps: 1. Go to your TrackDuck account, select a project in which you want to add a new website. Then go to Project Settings>Setup 2.  In the field  Add URL paste the URL of the website that you want to add to […]

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Specifying additional attributes in TrackDuck script tag

If you have any additional data regarding your customers, TrackDuck allows you to add it and customize in TrackDuck. You are able to specify additional attributes in TrackDuck script tag that you have embedded to your website like data-trackduck-custom-your_custom_data_key and see your_custom_data_key and its value on issue details, for instance:   Your embedded code will look […]

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