How to cancel TrackDuck subscription?

First of all we are really sorry to see you go. Do let us know if there’s something that we could do to improve your experience. Here’s how you cancel your TrackDuck subscription: You need to be an Oranization Administrator to do that. If don’t have this access, please ask your organization administrator to cancel […]

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TrackDuck Product demo/tour

We do 1 on 1 product demos for our customers. You can pick the time that suits you the most here. Alternatively if you want to learn more about TrackDuck you can browser this helpdesk or check this webinar.

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Screenshots don’t work on the website

There are few factors that can block TrackDuck from capturing screenshots. If you face screenshot issues on your website here’s what you can do: Websites with basic authentication (f.e. +htaccess) Current default TrackDuck screenshot engine does not work on websites that have basic authentication. To make it work you can: install TrackDuck browser extension, ask […]

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Add new Organization Administrator

Organization Administrators have access to all features in TrackDuck organization. We recommend to provide this access to teammates who manage your TrackDuck account and always have to add new projects, teams or users. You have to be an Organization Administrator in TrackDuck to do this. If you don’t have this access, please, ask your current […]

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InVision + TrackDuck FAQ

TackDuck is joining InVision – here is the full acquisition announcement. Some answers to the questions that you might have. Have other questions? Ping us in the comments please! Is TrackDuck closing after joining InVision? Nope, it’s business as usual. All TrackDuck features, integrations and support will continue working as always. Will TrackDuck pricing change? Pricing will […]

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TrackDuck for Shopify websites

To make TrackDuck work on Shopify website you’ll need to install a JavaScript code into it. Here’s how to do that: 1.  Go to your TrackDuck Project Settings>Setup and make sure that your Shopify website URL is added there. 2. Go to your TrackDuck Project Settings>Installation and copy the JavaScript code. 3. You need to take this code […]

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User Permission Chart

  IN A TEAM Organization Manager Administartor Contributor Reporter Add New Team YES NO NO NO Update Team Settings YES YES NO NO Remove Team YES NO NO NO Add new team member YES YES NO NO Update team members YES YES NO NO Remove team member YES YES NO NO Add new project YES […]

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User roles in TrackDuck

There are three types of user roles in TrackDuck: Administrator Has full rights to manage all possible settings: invite and manage users, view feedback from other users, set-up integrations. Contributor Can view feedback from other users, change statuses of comments, etc.  Contributor can not invite new users. Reporter Reporter can create tasks and see tasks that are created […]

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Notification Preferences

To change your Notification settings you need to go to your Account settings and scroll to the bottom of the page. Notification settings are divided into two separate columns that do not affect each other. Notify on task updates If you set it to ON you’ll be informed on every action that is taken in tasks […]

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