Add new Organization Administrator

Organization Administrators have access to all features in TrackDuck organization. We recommend to provide this access to teammates who manage your TrackDuck account and always have to add new projects, teams or users. You have to be an Organization Administrator in TrackDuck to do this. If you don’t have this access, please, ask your current […]

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Add New Project in TrackDuck

Here’s how to add a new project in TrackDuck You have to be an Organization Administrator to do this. If you don’t have this access ask your Organization Administrator to create a new project for you or add you as an Organization Administrator. 1. Press New Project button in the left side of the dashboard2. […]

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Add New Team in TrackDuck

Here’s how add new team in TrackDuck You have to be an Organization Administrator to do this. If you don’t have this access ask your Organization Administrator to create a new team for you or add you as an Organization Administrator. 1. Press New Team button in the left side of the dashboard. 2. Enter a new […]

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TrackDuck for Shopify websites

Shopify blocks the use of TrackDuck extension due to their Content Security Policy. To install TrackDuck to your Shopify website you’ll need to: 1.  Copy your TrackDuck JavaScript code snippet from your Project Settings>Installation. Note that all TrackDuck projects have an unique code. 2. You need to take this code and add it to one of […]

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User Permission Chart

  IN A TEAM Organization Manager Administartor Contributor Reporter Add New Team YES NO NO NO Update Team Settings YES YES NO NO Remove Team YES NO NO NO Add new team member YES YES NO NO Update team members YES YES NO NO Remove team member YES YES NO NO Add new project YES […]

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User roles in TrackDuck

There are three types of user roles in TrackDuck: Administrator Has full rights to manage all possible settings: invite and manage users, view feedback from other users, set-up integrations. Contributor Can view feedback from other users, change statuses of comments, etc.  Contributor can not invite new users. Reporter Reporter can create tasks and see tasks that are assigned […]

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Notification Preferences

To change your Notification settings you need to go to your Account settings and scroll to the bottom of the page. Notification settings are divided into two separate columns that do not affect each other. Notify on task updates If you set it to ON you’ll be informed on every action that is taken in tasks […]

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How to manage Organizations and Teams

Organization accounts 1. Creating a new Organization Open TrackDuck application, In top left menu Select ‘Create new organization’ in the drop down menu, Enter Organization name and submit new organization.   2. Switching between Organizations Open TrackDuck application, In top left menu select organization you want to work with. 3. Changing organization settings   Open TrackDuck application, […]

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