Here listed are the main recommendations if you are experiencing problems while trying to pay for TrackDuck subscription. Please, read the following cases and take the necessary steps. Also please get in touch with us if you still have any problems at [email protected]
Error while processing the payment
Check if you have entered all the required information correctly. Also make sure that you have enough funds in your account. There also might be issues with your bank account.
Can’t pay with Credit Card
Sometimes banks decline the transaction due to some account security concerns. Unfortunately we can’t provide more details on this issue because banks share this information only with the account holders. You should contact your bank and tell them the time when you tried to check out. You can also try to pay with PayPal. If none of this works write to us [email protected]
If you still can not make a payment reach out to us [email protected] and we will do our best to solve the issue as soon as possible.